Refund policy

Refund & Returns Policy — sway.

Last updated: November 11, 2025

Thank you for supporting sway. Every drop is produced in limited quantities, so all sales are final. We do not accept returns or exchanges for fit, color, change of mind, or buyer’s remorse.

1) Damaged or Defective Items (the only exception)

If your order arrives damaged or you receive a defective item, we’ll make it right.

  • Notify us within 7 days of delivery: shelby@swaygolf.co

  • Include your order number, a brief description, and clear photos of:

    • the item,

    • the area of damage/defect, and

    • the mailer/box and shipping label.

Resolution: At our discretion, we will replace the item (subject to stock) or issue store credit. If a replacement isn’t available, we may issue a refund to your original payment method.
Items returned to us without prior approval will not be accepted.

Not covered: normal wear, loose threads or minor cosmetic variations, damage from washing/improper care, misuse, or any issues reported after the 7-day window.

2) Order Changes & Cancellations

Orders begin processing quickly. We can’t guarantee edits or cancellations once placed. Email support@swaygolf.co immediately and we’ll help if timing allows.

3) Shipping, Lost, or Stolen Packages

  • Shipping fees are non-refundable.

  • Once a package is scanned as delivered to the address provided at checkout, risk passes to the customer. For lost/stolen packages, please contact the carrier to file a claim; we’ll assist with documentation where possible.

4) Incorrect Address / Undeliverable

If an order is returned to us due to an incorrect or undeliverable address, we can reship to an updated address; additional shipping charges will apply. If you prefer a refund in this scenario, it will exclude original shipping.

5) Final-Sale Items

All items are final sale, including discounted pieces, limited drops, accessories, and gift cards.

6) Color & Material Variations

Product color may vary slightly due to lighting, screens, and fabric dye lots. These variations are not considered defects.

7) International Orders (if applicable)

Import duties, taxes, and fees are the customer’s responsibility and are not refundable. We do not accept returns on international orders except for damaged/defective items as outlined above.

8) How to Start a Damage/Defect Claim

  1. Email support@swaygolf.co within 7 days of delivery.

  2. Include order number + photos (item, defect, mailer/label).

  3. Keep all packaging until your claim is resolved.

  4. Wait for our authorization and next steps (replacement, store credit, or refund if replacement unavailable).

Legal note: This policy applies to purchases made directly from sway. on our official site. It does not limit any rights you may have under applicable consumer laws. Governed by the laws of the State of Florida, USA.